Terms And Conditions | Driven Executive Hire

General Terms and Conditions

Driven Executive Hire request a minimum of 24 hours notice for any booking including online bookings.
If you would like to book a car with less than 24 hours notice - Please call our help-line: +44 (0)7956466125.
Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.
The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.
We may provide subcontracted vehicles occasionally.
By supplying your email address you permit Driven Executive Hire to contact you via email, in return we promise never to supply your email to any third party.
If there are any changes or variations including extra mileage to the journeys other than what was agreed at the time of booking, the client will be charged extras in accordance with the pricing structure on our website.
We reserve the right to change your vehicle or chauffeur at any time if necessary.
Every effort will be made by Driven Executive Hire to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.
Driven Executive Hire vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer's properties are carried entirely at their own risk and Driven Executive Hire shall not be held responsible/liable for any loss/damage to such property.
Driven Executive Hire will keep a lost property book at their office, and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
Driven Executive Hire and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs

Payment and Deposits

All payments must be made in advance or by prior agreement on the day of travel.
Credit card payments are subject to a 7% surcharge.
Bank Transfer must be pre agreed and cleared funds before booking date.
Our payment terms are strictly 14 days except for wedding car hire where the final payment will at the event.
Your booking may be subject to additional waiting time and car park charges. These will be billed for and immediate payment is required.

Cancellation and Refund Policy

If a booking is cancelled by the Customer within 48 hours from the start of the period of hire, 50% of all monies paid will be non-refundable, see below for wedding bookings.
If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable, see below for wedding bookings.
If a wedding booking is cancelled within 3 months from the start of the period of hire, the deposit will be non refundable. If a wedding booking is cancelled within 2 months from the start of the period of hire, the full hire amount will still be charged to the customer.
If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.